Privacy Policy

Introduction

At btw77, your privacy is a fundamental priority. This Privacy Policy explains how we collect, store, use, and disclose personal information when you visit our website at btw77.pro or engage with our online casino, sports betting, live casino, slots, and cricket betting services. By accessing or using any part of the btw77 platform, you agree to the terms described in this document. We encourage all users — particularly players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh — to read this policy carefully before creating an account or making any transaction.

This policy applies to all users of the btw77 platform, including registered players, visitors, and individuals who interact with our customer support. We are committed to handling your personal data responsibly and in accordance with internationally recognised best practices for data protection. Please note: btw77 is an adult-only platform. This service is strictly for players aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21.

Information We Collect

To provide you with a safe, personalised, and fully functional gaming experience, btw77 collects several categories of information. This data is gathered when you register an account, make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, contact our support team, or simply browse our platform. The categories of information we may collect include:

• Personal identification data: full name, date of birth, gender, and National ID or passport details required for age and identity verification.
• Contact information: email address, phone number, and residential address (city/district within Bangladesh, e.g. Dhaka, Rajshahi, Mymensingh, or Barisal).
• Financial data: transaction records, payment method identifiers (bKash or Nagad mobile wallet numbers), deposit and withdrawal history, and account balances.
• Technical data: IP address, browser type and version, device type, operating system, session duration, and pages visited within the btw77 platform.
• Behavioural data: game preferences, betting patterns, bonus usage, and responses to promotional communications, used to improve your experience and ensure responsible gaming standards.

How We Use Your Information

btw77 uses the data we collect for specific, legitimate purposes directly related to operating a safe and fair online gaming platform. We do not use your data for any purpose that is incompatible with the reasons outlined below:

• Account management: to create, verify, and maintain your player account, including identity verification (KYC) to confirm you are aged 21 or above.
• Payment processing: to securely handle deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to detect or prevent fraudulent transactions.
• Customer support: to respond to your queries, resolve account issues, and communicate important service updates in a timely manner.
• Personalisation and platform improvement: to tailor game recommendations, promotions, and site content to your interests and betting history — for example, recommending BPL or IPL cricket markets based on your activity.
• Security and compliance: to monitor for suspicious activity, enforce our Terms and Conditions, detect underage gambling attempts, and comply with applicable laws and regulations.

Sharing of Information

btw77 may share limited personal information with carefully selected third parties only when it is strictly necessary to deliver our services or meet legal obligations. Any such third parties are contractually required to maintain the confidentiality of your data. The limited circumstances under which we may share your information include:

• Payment service providers: companies such as bKash, Nagad, Rocket, and Upay that process your financial transactions require your account information to authorise and complete payments securely.
• Technology and platform partners: game studios including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised usage data to support platform performance and fair play certification.
• Law enforcement and regulators: where required by applicable law or in response to a valid legal request, btw77 may disclose personal information to relevant authorities. We will notify you of such disclosures where legally permissible to do so.

Data Security

btw77 employs industry-standard SSL encryption across the entire btw77.pro platform to protect data transmitted between your device and our servers. All stored personal and financial information is secured using robust access controls, encrypted databases, and routine security audits. Our technical team monitors the platform continuously to detect and respond to potential security threats in real time.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When data is no longer needed, we securely delete or anonymise it in line with our data retention schedule. Despite our best efforts, no online platform can guarantee absolute security. We therefore encourage all btw77 players to use strong, unique passwords and to contact our support team immediately if they suspect any unauthorised access to their account.

Cookies and Tracking Technologies

btw77 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect aggregated analytics about how our platform is used. Cookies are small text files stored on your device when you visit our site. We use three main categories of cookies:

• Essential cookies: required for the platform to function correctly, such as maintaining your login session and remembering your language preference.
• Analytics cookies: collect anonymised data about page visits, session duration, and user flows to help us understand how players use the btw77 platform and where we can improve.
• Preference cookies: remember your settings such as chosen payment method, game category filters, and notification preferences so your experience feels consistent on every visit.

You may adjust cookie settings through your browser at any time. However, disabling essential cookies may prevent certain features of the btw77 platform from operating correctly. Continued use of our site after being informed of our cookie practices constitutes acceptance of those practices.

Your Rights and Choices

btw77 respects your right to understand and control how your personal data is handled. As a registered user of the btw77 platform, you have the following rights with respect to your personal information:

• Right of access: you may request a copy of the personal data btw77 holds about you at any time by contacting our support team at [email protected].
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: subject to legal retention obligations, you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent.
• Right to withdraw consent: where your data is processed on the basis of consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Updates to This Policy

btw77 may update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will notify registered players via email or through a prominent notice on the btw77 platform. The date of the most recent revision will always be indicated at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of the btw77 platform following the posting of any changes constitutes your acceptance of the revised policy.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how btw77 handles your personal data, our support team is available 24/7 to assist you. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.

Email: [email protected]